02:41 08 Aug 17
I love Dr. Gravely's care. I appreciate and respect her insight and medical advice. I look forward to my visits. Switching to this practice was a great decision. I was missing the personal touch that I now experience
19:00 13 Jul 17
When I scheduled my first appointment as a new patient, this office made it as difficult as possible for me to speak with a human representative. I scheduled my appointment on their website, where only appt. start times were shown. A few weeks after scheduling came my appointment. I arrived around twenty minutes prior to my appt. time, ready to fill out my paperwork. I stood in front of the front desk waiting for 3-4 minutes before someone actually bothered to help me. Once I began filling out paperwork, one of the employees asked me for my insurance card, which I did not have, yet I informed her that I was under my mother's insurance (which she could simply pull up on their patient portal), and she reacted with blatant annoyance. While I was still filling out my paperwork, she told me, "You cannot have this appointment today." I was utterly confused, and when I asked why, she responded, "You scheduled yourself for a twenty minute exam, when new patients need forty minutes, so we just can't do it today. Had you come in this morning, we could have fit you in because there was a cancellation, however..." How was I supposed to know? I was clearly a new patient, and the time slots do not show appointment length when you schedule. That is something they should have noticed immediately, that I was a new patient scheduled for the wrong time slot. However, they are apparently so unorganized, that they did not. Though I rescheduled (and later cancelled) an appointment, I will definitely not be returning to this place. I have had less than a month of training, working at the front desk of a doctor's office, and I already could have handled this better than anyone working at their front desk. This is the polar opposite of how a business should be managed, and I am extremely disappointed in how I was personally treated. Here's a few tips for people who work at a front desk, especially those who work at Crescent: 1: Human interaction is the single most important key in customer service. 2: Be aware of your patients and when they are scheduled. 3: Never let a patient go unnoticed and without help. 4: You work for a gynecologist, for god's sake. None of the women who are there want to be there. Treat them with kindness.
23:24 02 Aug 17
Dr. Hansel is super! She has coached me and cared for me for more than 20 years! I wouldn't go to any other group. At Crescent Women's I get the most PERSONAL one-on-one care. Every person on staff is on my side!
21:52 28 Nov 16
I have been going to Crescent Women's Medical Group since I started my "womanhood" around 20 years ago. I have always had very personal service with doctors I trust. It is very obvious they care about their patients and are very informative. I was lucky enough to have them during my first pregnancy, and was one of the last deliveries they had. I definitely missed them during my second pregnancy, as I quickly learned how much I appreciated their services and relationships with the whole staff. They are the best!! -Kari Petersen
Matthew and Neina Cichon
16:25 31 May 17
Went in for papsmear with Dr. Hansel. Did reviews that this place was experienced with endometriosis, informed Dr. Hansel that I had endometriosis. Doctor proceeded to display her very uneducated view on endometriosis. Tried pushing hysterectomy and Lupron (both of which do NOT cure endometriosis, and have a host of side effects) even after I told her I was not interested... When I informed her that there have been many, many cases of endo persisting or returning after menopause or hysterectomy, she argued that it "wasn't possible".... to which I responded, "then why are there so many cases of it?"... she tuned me out and wouldn't listen to reason. During the pap she felt my abdomen and told me that "there were no signs of cysts".... (You cannot usually feel cysts by pressing on the abdomen)... I had a cyst rupture literally the next day. After the pap, I paid my copay and asked them whether or not it would be specialist visit or not, they assured me that it would not.... and then I got a bill in the mail that they had charged it as specialist visit. When I called, they refused to change it or report it differently to the insurance company, even after I explained what happened and what they told me. I am very frustrated with this experience. It was a total nightmare. Stay away from this place if you have endometriosis... They are NOT endometriosis specialists. I will NOT be back. Edit: Crescent has said that they tried to schedule me for an ultrasound.... But this was AFTER my cyst ruptured. I told the gyno during my exam that I was worried that I had a cyst... she dismissed me and told me that she could not feel a cyst. The next day it ruptured and I was in excruciating pain for about 10 hours..... The following day I called Crescent to tell them about my ruptured cyst and THAT is when they suggested an ultrasound... An ultrasound isn't very helpful or insightful after the fact. Also, Just because the insurance company considers you a "specialist" doesn't give you the right to advertise yourself as one, when you are not. A "specialist" should know a disease inside and out. They should know what treatments there are, the statistics of those treatments and the recurrence rate after those treatments. Specialists are not just doctors who know about a disease... They study it and know everything possible about it. ALSO, it is the job of the doctors office to make sure that the insurance company is billing things correctly. If the insurance company comes back and says it was a specialist visit, when it was a well-woman checkup... It is their job to go back to the insurance company and make sure that they know that. So.... Again... If you have endometriosis... stay away.